FAQ

How do I contact Customer Service?

Give us a call at 541-862-1717 or
email us at: support@rtprintshop.com

What's your return policy?

We do not accept returns on any custom printed merchandise. Any manufacturer defect on the merchandise we printed email us at Support@rtprintshop.com.

For Rogue Threads branded merchandise see our return policy. 

How can I place an order for custom printing?

Easy peasy! just Click Here and fill out the form.

What quality/size should my art be?

The way our printing works is what you see is what you get. if your art is Low-Res the print will be the same. We recommend the art to be a min. of the size of the print and at least 300 Pixels per inch. If the art is lower resolution that's fine but, your print will be that resolution when its printed. 

Can I provide my own garment for printing?

The short answer is yes. please read below

We do our best to make sure everything we print is the best quality however, Printing isn't an exact science and sometimes misprints happen. The garments we provide have been tested by us so we know how they will react to our printing process. by choosing to provide your own garment, you may save a little money, but you are also taking a risk. We're cool with printing on garments you provide as long as you understand that if anything happens to the garment you provided during the printing process that may be deemed a misprint or leaves the garment unusable Rogue Threads is not liable for replacement or damages and that you, the customer will need to provide another garment. by continuing with your order, you agree.

Question about Shipping and Handling?

Rogue Threads ships to all 50 US states, we do not ship internationally at this time.

Can I use more than one coupon on my order?

Our systems only allow one coupon per purchase.

My order says “pending.” What does that mean?

Your gear has been processed and we’re getting it out the door just as fast as we can

My Store Credit/Gift Card Code is not working. What do I do?

Contact Customer Service for help with processing Gift Cards and Store Credit.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR or 10-36% APR, or monthly installments with no hidden or late fees*.

*Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders).

Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Is there a limit to how much I can spend on a single Shop Pay Installments order?

Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.

Can I buy gift cards with Shop Pay Installments?

You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I miss an installment payment?

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.

What if I make a return on a purchase made through Installments with Shop Pay?

After your refund is processed, the refund amount will appear on your payment schedule within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.

If your order is made with monthly payments, then the paid interest isn't refunded. Interest is the cost of borrowing, and isn't refundable.