FAQ

How do I contact Customer Service?

Give us a call at 541-862-1717 or
email us at: support@rtprintshop.com

What's your return policy?

  • Rogue Threads will accept your return of unworn, unwashed, like new condition (per Rogue Threads discretion) and defective Rogue Threads Branded merchandise by mail for a full refund of the purchase price (excluding shipping costs) if the merchandise is returned within 30 days of receipt. (custom orders are non refundable) 
  • Eligible refunds made within 30 days after receipt will be credited for the item's purchase price in the original form of payment.
  • if you just need to swap out your Rogue Threads branded merch for a different size send us the original item and we'll send you out the size you need. If we don't have what you need in stock we can swap it for one of equal or lesser value.

How can I place an order for custom printing?

Easy peasy! just CLICK HERE and fill out the form.

Can I provide my own garment for printing?

short answer is no. believe it or not, we're not perfect and if anything happens to the garment you provided it puts everyone in a bad spot. we have plenty of options for you to choose from 

Question about Shipping and Handling?

Rogue Threads ships to all 50 US states, we do not ship internationally at this time.

Can I use more than one coupon on my order?

Our systems only allow one coupon per purchase.

My order says “pending.” What does that mean?

Your gear has been processed and we’re getting it out the door just as fast as we can

Where’s my return?

Likely still shipping to us. We’ll contact you via email as soon as we receive the item and are processing it.

My Store Credit/Gift Card Code is not working. What do I do?

Contact Customer Service for help with processing Gift Cards and Store Credit.